My 100 Objection Killer Responses That Turn Excuse-Making Customers Into Happy Paying Customers.

Learn what to say to the following objection you’ve faced before previously:

Pricing Objection

• Your price is too high/expensive
• We look at a proposal from your company a few (months/years) ago and your prices were too high
• Why are you so expensive?
• I just can’t afford it
• We really cannot afford you right now/We can’t afford you.
• What kind of deal can you give me if I buy from you instead of ABC Company?
• When the prospect throws out a low budget
• Is this your best price?
• I don’t think it’s worth it/It’s not worth it
• I don’t think it’s worth what you are quoting me
• I think it’s too expensive and it’s not worth the price.
• Your product is more expensive than your competitor
• Everyone is giving the same price.

Dismissal Objection

• Just send me more information or email me
• We already have a vendor/supplier
• We are happy with our current vendor/supplier
• I want to think about it
• I’m waiting for a quote from other companies
• I’m not interested
• I’m in a meeting
• I’m busy
• I’m just looking
• We already have a vendor. We are happy and don’t need your services! Don’t call this number again!! (hang up call)
• Call me later
• Get back to me in [X] month time
• Just email me your proposal/pricing/quotation
• Your product/service is too complicated
• It’s not a priority to us right now
• I’m sorry, I only have 5 minutes for you today. Quickly, tell me what it is you are trying to propose

Organizational Objection

• We just signed a new agreement with another company. We would like to work with them to see how things work out first
• There is no reason for us to meet right now because we just signed a new contract with your competitor
• We just switched companies
• We are busy working on our big project right now and I can’t do anything else at the moment
• I’d love to talk, but our budget is really tight right now, and I think it would be a waste of your time
• We won’t have budget for this expense until __
• I don’t have a budget now
• We used to work with your company before but it (didn’t work out/terrible/was a mess/bad experience etc.)
• We already have a team doing this in-house
• We already have a team doing this in-house or we are already working with someone else BUT we are open to looking at your proposal
• When prospect rejects your request to visit their facility (warehouse/manufacturing plant/site etc.)
• When prospect rejects your request to review competitor invoices
• “Just give me a call next week” when you are asking for the next appointment
• Just call me on [Day] to set up an appointment
• I’m worried that you don’t have enough capacity to deal with our orders
• We’re probably not going to be your biggest customer. How do I know that you won’t forget us and leave us to ourselves as soon as we sign the agreement?
• I’m going to need to talk to my boss before we make any decision
• Your proposal is already way more than what we are paying our current vendor and they informed me about the huge costs involved if we make a change. I’m not sure how I can justify to my boss why making this change is worth it
• You are the [X] rep who has called me within 2 months
• Our corporate HQ makes all the decisions
• Our top management/HQ makes all these important decisions
• It all sounds great, but we’re going to need to go through this with our team and think it over before doing anything

Personal Objection

• I don’t like your manager
• I promised my friend that I’d use their company
• We’re moving
• Let me check with my partner/husband/wife/etc.
• I need to talk to my partner/spouse/bf/gf/husband
• Do you have any guarantee/assurance?
• I’m worried there is no guarantee
• Can you prove to me it works?
• Can you guarantee results?